Printing, Shipping and Transparency

We want to be the most transparent brand in Australia.
In order to achieve that, we will update the below shipping and printing times as often as possible. We keep track of these times with every order update as this is very important to us! (Updated: 21 July 2024)

Custom Design Mousepads & TCG Playmats:

• If you supply a ready to print image, you will not have any delay here!
• If you email a photo/image instead of uploading it to the preview, we will have to email you to confirm the crop based on the ratio of the mousepad ordered. This delay will be waiting for you to reply.

Printing of all Mousepads & TCG Playmats:

• 90% mousepads, at this stage of our small business, are printed as they are ordered. 
• Limited stock is held locally
• Mousepads: usually 90x40cm of specific designs.
• TCG Playmats: typically 60x35cm 3mm colour stitched of most designs
• Printing is done in our Chinese partner factory and shipped directly to you
• Current average printing time: 3 days (including weekends)

Delivery of all retail Orders:

• Deliveries are dispatched directly from our print factory in Guankouzhen, Fujian Province of China
• Deliveries are all trackable online and provided once shipped
• Australia Post take care of 90% deliveries once landed in Australia.
• Some deliveries will be contracted out to other couriers depending on the location. To ensure Australia Post is used, please use a PO Box or a Free Parcel Locker that Australia Post offer!
• Current average delivery time: 10-11 days (including weekends)

Total Order Time:

• Current average total order time: 14-15 days (including weekends)

 

Quokka Mousepads Current and Future Plans
How we plan to improve as we grow as a business

• We employ 100% Australian employees for all design, admin and accounting. Subcontractor designers can be from various places though.
• We plan to buy the machinery needed to print all of these locally. This is a long term plan as these machines cost $100,000's and take up a lot of space.

We appreciate all of you supporting our small Aussie business and we look forward to building a massive brand for all Australians to be proud of!